Terms & Conditions

The user agrees to use the site in accordance with the law and good faith. The following is expressly prohibited:

• Using the site for unlawful purposes or purposes contrary to these Terms.
• Reproducing, distributing or publicly communicating site content without express authorization.
• Introducing or spreading malicious code, computer viruses or any harmful element.
• Taking actions that may damage, overload or impair the site or its systems.
• Attempting to access restricted areas, servers or networks of the site without authorization.
• Using the site to send unsolicited mass communications.
• Reverse-engineering, decompiling or disassembling any component of TacticRisk's software.
• Scraping or automated extraction of content for unauthorized competitive or commercial purposes.

TacticRisk reserves the right to suspend access to any user who breaches these conditions, without prior notice.

TacticRisk provides consulting and strategic risk-management services through two proprietary platforms and a managed service:

Access to the platform via subscription is subject to the following conditions:

• License to use: TacticRisk grants the subscriber a non-exclusive, non-transferable and revocable license to access the platform during the contracted period.
• Per-user access: access credentials are personal and non-transferable. The subscriber is responsible for keeping their passwords confidential.
• Updates: TacticRisk may update the platform at any time to improve features, security or fix bugs, with no obligation of prior notice.
• Availability and SLA: TacticRisk commits to a monthly availability level of 99% (a maximum of 7.2 hours of interruptions per month). This commitment excludes: (a) scheduled maintenance announced 48 hours in advance; (b) force majeure events; (c) interruptions caused by problems with the client's connection. In the event of an SLA breach, the client is entitled to a 5% credit on their next monthly invoice. The specific SLA is detailed in the technical annex of the corresponding contract.
• No assignment: the subscriber may not assign, sublicense or transfer access to the platform to third parties without TacticRisk's written authorization.

All content on the site and the platform (including texts, images, logos, source code, methodologies, algorithms, reports, templates and any other material) is the property of TacticRisk or its licensors, protected by Argentine Intellectual Property Law No. 11,723 and international rules.

Reproduction, distribution or public communication of any content without TacticRisk's prior written authorization is expressly prohibited.

Reports and deliverables produced under service contracts are the property of the client once the corresponding fees have been paid in full. TacticRisk retains the right to use the methods, techniques and know-how employed for other projects.

TacticRisk limits its liability as follows, depending on the type of service:

• Platform subscription: TacticRisk's total liability will not exceed the amount of the annual subscription paid by the client.
• Contracted professional services: total liability will not exceed the amount of the fees invoiced for the specific service giving rise to the claim.
• Website content: TacticRisk is not liable for decisions made solely on the basis of the site's informational content, in the absence of a formal contract.

Explicit exclusions: in no event will TacticRisk be liable for:

• Loss of profits, derived earnings, unearned revenue or lost opportunities.
• Indirect, incidental, special or punitive damages, even if the possibility of such damages was advised.
• Loss or corruption of data (the client keeps backups of their critical information).
• Business or professional decisions made on the basis of the platform's analyses without the involvement of independent professionals.
• Service interruption due to scheduled maintenance, security updates or force majeure events.
• The presence of viruses, malware or malicious code on the user's devices.
• Content of third-party sites linked from tacticrisk.com.
• Incomplete or non-infallible results of risk analyses (analyses are decision-support tools, not guarantees of completeness).

TacticRisk treats with absolute confidentiality all information that clients share during the provision of services:

• Confidential information will not be disclosed to third parties without the client's express consent, except where legally required.
• It is used exclusively to provide the contracted services.
• It is protected with appropriate technical and organizational security measures.
• All TacticRisk personnel with access to client information sign a confidentiality agreement.

The duty of confidentiality persists indefinitely after the end of the contractual relationship. Specific contracts may include additional clauses tailored to each client.

The data that clients enter into the Relvik and Strategic Foresight platforms is their exclusive property. TacticRisk acts as Data Processor of that data and undertakes to:

• Not access the client's data except for technical support expressly authorized by the client.
• Not use one client's data for analyses involving other clients or for comparative benchmarking without express authorization.
• Use anonymized and irreversibly de-identified data exclusively to improve the software and develop new features. This use does not allow any client or data subject to be identified.
• Securely delete the data within 90 days after the end of the contract, unless there is a legal obligation to retain it.
• Notify the client of any security incident affecting their data without undue delay (maximum 72 hours).
• Data portability: the client may request a download of their data in a structured format (CSV, JSON or Excel) at any time during the term of the contract. TacticRisk delivers it within 30 days of the formal request.

TacticRisk operates in accordance with Argentine Law No. 25,326 and the European GDPR in everything concerning the processing of its clients' data. For more detail, see the Privacy Policy.

Prices are set individually according to the scope, complexity and duration of each project, detailed in the corresponding economic proposal and/or contract.

TacticRisk reserves the right to modify its fees. Any modification affecting a current contract requires the written agreement of both parties.

Termination conditions are set out in the specific contract. In the absence of a specific clause:

• Either party may terminate the contract with a minimum of 15 calendar days' written notice.
• The client pays for services rendered up to the effective termination date.
• TacticRisk delivers all deliverables completed up to that point.
• In the event of a serious breach by the client, TacticRisk may terminate the contract immediately.

For platform subscriptions, cancellation is effective at the end of the contracted period, with no right to a proportional refund unless otherwise agreed.

These Terms are governed by and construed in accordance with the laws of the Argentine Republic. For the resolution of disputes, the parties submit to the Ordinary Courts of the Argentine Republic, expressly waiving any other jurisdiction.

TacticRisk may amend these Terms to adapt them to legislative, case-law or business changes. Changes are published on this page with the updated date. Continued use of the site or services implies acceptance of the new Terms.

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